DELIVERY & RETURNS
You can change or cancel your order at any stage online prior to the checkout process. If the order has already been sent to our sales office you will need to contact us on 0800 020 9172 immediately.
The sooner you inform us of your changes, the faster we can correct this for you without incurring any delay to your order.
We can only give a week commencing delivery date this is only a guide we may deliver earlier or slightly later.
We only deliver to ground floor locations so please ensure you have the means to move the lockers to the correct location.
All lockers are made to order and once we start manufacturing, we cannot accept returns or cancellations.
If you would like your lockers delivered on a specified day charges may apply.
WE ONLY DELIVER TO POSTCODES PA, HS, KA, KW, ZE if this was for a large order. (PRICE ON APPLICATION.)
PRODUCT DELIVERY TIMES
Quick Delivery Lockers: 5-7 Working days.
Mild Steel Lockers: 15-20 Working days.
Swimming Pool Lockers/Heavy/Extra Heavy Duty Lockers/Mini Laminate Lockers: 4 weeks.
Laptop Lockers: 4-5 weeks.
We make every effort to ensure your goods arrive in perfect condition. However, if goods are damaged on arrival or they are incorrect please contact us immediately to advise the correct returns procedure. If goods are damaged on arrival we advise you to refuse delivery or sign as ‘Damaged’ on the delivery note. Please contact us within 24 hours (maximum 3 working days). This does not affect your statutory rights.
In the case of goods that have been incorrectly ordered by yourselves, THESE ARE NON RETURNABLE AS THESE HAVE BEEN MADE TO ORDER.
If the goods ordered have not arrived on the date quoted on your acknowledgment ‘Delivery by’ date, please contact Premier Lockers immediately by e-mail or telephone (see Contact Us) and we will investigate any reasons for the delay.